141 - Directory Enquiries

Directory service is one of HorTel's Customer Assistance Service, which provides telephone numbers upon enquiry for HorTel's customers who dial 141. The computerized enquiry system uses up-to-date technology to enable for a faster response time and up-to-date information.

There are well trained HorTel operators, to facilitate all enquiries nationwide. For all enquiries, callers will only need to provide the full name and location of the enquired telephone number. The information provided will be in the form of a telephone number only.

Special emphasis is given on data integrity and speed of answer. To meet this requirement, a caller must be prepared with the specific name and location of the enquiry to help the Customer Service Assistant to locate the number enquired.
Directory service operator also offers to the customer information about call durations, call charges and last caller identification.

The enquiry service charges are free.

142 - Regional Customer Service

Regional Customer Service is a the center to serve the HorTel sites, centers and other office in the company.

It is toll free for the centers in the regions where Hormuud services are available.

101 - GSM Customer Care:

GSM Customer service centre is also one of HorTel's Customer Assistance Service which assists GSM customer when the customer:-

Defected or blocked SIM Card.
Have problem recharging.
Hear a busy signal or engaged tone.
Have no signal strength.
Can't hear callers.
Conversation words are clipped or cut off.
Have a problem how to activate features.